The Direct Loans Servicing Center
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You will need your FAFSA PIN number (and your social security number) to access your account.
Even if you have paid off your loans and simply wish to view your payment history, you will need your financial aid PIN number. With it, you will be able to:
- make online payments (at least one day in advance)
- view account balances and status
- change billing options (like your due date)
- enroll in electronic services (auto-debit)
- change your loan payment formula
You do not need your FAFSA PIN number to download blank forms, but any forms you wish to fill out and submit online will require it.
If you wish to make interest-only payments while in school (check the accrued interest calculator to see how much this can save you) you will have to contact the Direct Loan Servicing center. The default plan is to defer interest until repayment after graduation.
https://www.dl.ed.gov
This government website has scheduled maintenance every Friday from 4:00- 7:00 A.M. (EST) and direct loan payments cannot be made at that time.The site also is frequently down and may not show account changes that have been made over the phone or by mail. On occasion, your online account may show inaccurate information, even when it is recorded accurately at the Department of Education and also is showing up correctly on their screens. 8-)
| The government is transitioning their Direct loan servicing to a new website- direct loans gov. Some aspects of pre-loan servicing have been streamlined for a more efficient process. |
Direct Loan Servicing Center Addresses
Inquiries and non-consolidation forms may be sent to:Direct Loan Servicing Center
Borrower Services Department
P.O. Box 5609
Greenville, TX 75403-5609
Payments can be sent to:
U.S. Department of Education
Direct Loan Payment Center
P.O. BOX 530260
Atlanta, GA 30353-0260
Student loans consolidation forms may be sent to:
U.S. Department of Education
Consolidation Department
Loan Consolidation Center
P.O. Box 242800
Louisville, KY 40224-2800
Direct Loan Servicing Center Phone Numbers
Direct Loans ServicingToll free: 1-800-848-0979
Overseas/International: 011-315-738-6634
Hearing Impaired/TDD: 1-800-848-0983
Direct Loans Consolidation
Toll free: 1-800-557-7392
Hearing Impaired/TDD: 1-800-557-7395
The direct loan servicing center can be difficult to deal with as their website is slow and often down, their phone customer reps are given limited capabilities and written mail is too easily misplaced. Now that federal direct student loans are the only federal student loans, loan servicing is divided between the direct loans servicing center and other lenders who have contracted with the government to manage federal student financial aid.
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